Last updated on April 7, 2022.
https://mypickme.com) through which Business Users access the Services and the Pickme Mobile Application through which Keepers access the Services (hereinafter the “Users”), and informs them of the methods used to collect their personal data, how such data is used, and the options available to them.This Policy may be amended by Pickme at any time, in particular to comply with regulatory, case law and/or technical developments.As a User, we therefore recommend that you always refer to the most recent version available online at any time during your browsing.This Policy applies in addition to the Pickme General Terms and Conditions of Use.Capitalized terms used in this Policy shall have the same meaning as those defined in the Pickme General Terms and Conditions of Use.II. DATA CONTROLLERThe data controller responsible for the collection, processing and use of your personal data is: Pickme SAS, registered office at 5 Avenue du Général de Gaulle, 94160 Saint-Mandé, France, registered with the Paris Trade and Companies Register under number 879 837 326.Pickme has implemented a dedicated data protection contact form enabling you to exercise, in particular, your right to information, access, rectification, objection, erasure, restriction and data portability. This form is accessible via the website www.mypickme.com or by clicking here.III. PURPOSE OF DATA PROCESSING AND LEGAL BASISPickme complies with applicable data protection legislation, in particular Regulation (EU) 2016/679 of April 27, 2016 (General Data Protection Regulation – GDPR), which entered into force on May 25, 2018, and the amended French Data Protection Act (Loi Informatique & Libertés No. 78-17 of January 6, 1978), where one of the following conditions is met:The data subject has given consent to the processing of their personal data for one or more specific purposes (Article 6(1)(a) GDPR).If you have consented to the processing of your personal data for specific purposes, such processing is lawful on the basis of your consent.Your consent may be withdrawn at any time.If you withdraw your consent, any processing of your personal data carried out after such withdrawal shall be considered unlawful.Processing carried out prior to the withdrawal of consent remains lawful.You may request information at any time regarding the consents you have given.Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) GDPR).Personal data is processed in order to provide logistics-related services and to fulfill our contractual and pre-contractual obligations.These actions are carried out exclusively at your request.Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (Article 6(1)(f) GDPR).Processing is necessary for compliance with a legal obligation to which the controller is subject (Article 6(1)(c) GDPR).Your personal data is collected for one or more of the following purposes:(i) Managing your access to certain services available on the Platform and enabling their use;(ii) Carrying out operations relating to Keeper management, including parcel reception, invoicing, payments, loyalty programs and relationship management with Users;(iii) Creating and maintaining a database of registered members, users, customers and prospects;(iv) Sending emails containing information relating to the performance of Services provided by Pickme;(v) Sending push notifications, with the possibility of managing notification settings depending on the device used (iOS or Android);(vi) Sending marketing communications and promotional messages;(vii) Compiling commercial and traffic statistics relating to our Platform and services;(viii) Managing reviews submitted by individuals regarding products, services or content;(ix) Managing unpaid amounts and any disputes relating to the use of our products and services;(x) Storing cookies under the conditions defined in our Cookies Policy described below;(xi) Complying with our legal and regulatory obligations, in particular as an intermediation platform;(xii) Managing the selection of Keeper profiles in compliance with Article L.1132-1 of the French Labour Code.IV. TYPES OF PERSONAL DATA COLLECTEDWhen using our Platform, you may be required to provide us with personal data concerning you.First and last nameTelephone numberEmail addressPostal addressDate of birthValid identity card or passportIBANData generated through use of the platform, including the User’s IP address in the event of an error.Please note that it is not possible to act as a Keeper if you do not provide your personal data.V. RECIPIENTS OF COLLECTED DATAPickme is the recipient of personal data collected through the Platform. In this capacity, Pickme personnel may access your personal data strictly within the scope of the duties assigned to them.In the performance of our Services, we may also share information with Users and third parties in the following circumstances:Disclosure to Pickme’s final recipients of Keepers’ personal data in connection with one or more deliveries. In particular, within the framework of Pickme’s partnership with DHL, the Keeper’s first name, postal address and telephone number may be made available on DHL’s website(s), with public access;Management of Keeper payments;Provision of support through the sending of emails, SMS messages and notifications to Keepers and Users.In this context, Pickme uses data processors to process certain personal data necessary for each specific processing purpose.In this respect, Pickme ensures that its processors provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures so that the processing of personal data complies with the requirements of the GDPR.In accordance with applicable regulations, your personal data may be transmitted to competent authorities upon request.We will disclose your information where we reasonably consider it necessary to comply with any legal or regulatory obligation, judicial proceeding, or administrative request from public authorities or judicial officers.VI. PERSONAL DATA RETENTION PERIODThe retention period for personal data depends on the nature of the data and the purposes pursued.The retention period of your data by Pickme depends in particular on:The need to retain them in order to achieve the intended purposes;The need to retain them for the purposes of our commercial relationship;Your consent;The requirements of applicable laws and regulations regarding data retention.(i) With regard to data relating to the management of customers and prospects: Your personal data shall not be retained beyond the period strictly necessary for managing our commercial relationship with you.However, data required to establish proof of a right or contract, which must be retained in order to comply with a legal obligation, shall be kept for the period prescribed by applicable law.With regard to marketing operations aimed at customers, their data may be retained for a period of three years from the end of the commercial relationship.Personal data relating to a prospect who is not a customer may be retained for a period of three years from their collection or from the last contact initiated by the prospect.(ii) With regard to data relating to the management of Keepers, in particular payment-related data, such data may be retained for a period of five (5) years.(iii) With regard to identity documents: in the event of exercising the right of access or rectification, identity document data not required for legal retention purposes or under paragraph (ii) above may be retained for the period provided for in Article 9 of the French Code of Criminal Procedure, namely one year.In the event of exercising the right to object, such data may be archived for the limitation period provided for in Article 8 of the French Code of Criminal Procedure, namely three years.(iv) With regard to the management of opt-out lists for marketing communications: Information enabling us to take into account your right to object is retained for at least three years from the exercise of that right.(v) With regard to audience measurement statistics: information stored on users’ devices or any other element used to identify users and track their browsing or traffic shall not be retained for more than six (6) months.VII. SECURITYWe inform you that we take all appropriate precautions and implement suitable organizational and technical measures to preserve the security, integrity and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.We use or may use secure payment systems that comply with current technological standards and applicable regulations.VIII. COOKIES POLICY1. What is a cookie?A cookie is a small, often encrypted file stored on your device that enables certain Pickme functionalities.A cookie is created when a user’s browser loads a particular website: the website sends information to the browser, which then creates a text file.Each time the user returns to the same website, the browser retrieves this file and sends it to the website’s server.For example, through cookies, we may identify your computer and generally secure your access to the Pickme Platform and our other websites.Two types of cookies may be distinguished, which do not serve the same purposes: technical cookies and advertising cookies:Technical cookies are used throughout your browsing session in order to facilitate navigation and execute certain functions.A technical cookie may, for example, be used to remember responses entered into a form or user preferences regarding language or website display options.Advertising cookies may be created not only by the website on which the user is browsing, but also by other websites displaying advertisements, banners, widgets or other elements on the displayed page.These cookies may in particular be used to provide targeted advertising, meaning advertising determined according to the user’s browsing activity.2. What types of cookies does Pickme use?We use technical cookies.These are stored in your browser for a period not exceeding six (6) months.We do not use advertising cookies.However, should we use them in the future, you would be informed in advance and would have the opportunity to disable such cookies if applicable.We use Google Analytics, a statistical audience analysis tool that generates a cookie to measure the number of visits to the site, the number of pages viewed and visitor activity.3. Cookie ControlMost browsers allow you to control cookies through their settings options.However, if you limit the ability of websites to set cookies, your overall user experience may be diminished, as it will no longer be personalized to you.It may also prevent you from saving personalized preferences such as login information.IX. YOUR RIGHTSIn accordance with the provisions of the amended French Data Protection Act of January 6, 1978 and the GDPR, you have the right of access (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), objection (Article 21), and data portability (Article 20) with respect to your personal data.Furthermore, pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a French supervisory authority, namely the CNIL, whose contact details are as follows: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - Tel.: +33 (0)1 53 73 22 22 - www.cnil.frPlease send all requests in writing to the following address: Pickme SAS, 5 Avenue du Général de Gaulle, 94160 Saint-Mandé, France, or via the contact form available on the website www.mypickme.com (accessible by clicking here).Your right of access allows you to obtain confirmation as to whether your personal data is being processed and, if so, to access such data and request a copy of it.Your right to rectification allows you to request the correction of personal data concerning you that is inaccurate. You may also request that incomplete personal data concerning you be completed.Your right to erasure (right to be forgotten) entitles you to request that we delete your personal data without undue delay, subject to any rights or obligations imposed on us by law. In this context, we will determine whether, in accordance with the law, your request is admissible.Your right to restriction of processing may be exercised under certain conditions, detailed below:a) you contest the accuracy of the personal data concerning you, for a period enabling us to verify its accuracy;b) you consider that the processing of your data is unlawful and you oppose the erasure of your data and instead request the restriction of its use;c) we no longer need the personal data concerning you for the purposes of processing, but it is still required for the establishment, exercise or defense of legal claims;d) you have exercised your right to object pursuant to Article 21(1) of the GDPR.We will restrict the processing of your data during the verification period to determine whether our legitimate grounds override yours.If we decide to lift the restriction on processing your personal data, we will inform you accordingly.Your right to data portability allows you at any time to request the portability of your data. We undertake to provide it to you within a reasonable timeframe and in a structured, commonly used and machine-readable format.Your right to object allows you to object to the sending of communications, in particular marketing communications. For this purpose, we provide an unsubscribe link in all marketing emails sent to you, and you may manage your notification preferences directly within your profile. You may also object, on legitimate grounds, to the processing of your data, unless such processing is required to comply with a legal obligation imposed on Pickme (for example, tax reporting obligations).Your right to withdraw consent allows you to withdraw your consent at any time to the processing of your personal data for personal reasons, including the right to refuse the processing of your personal data for direct marketing purposes. Withdrawal of your consent shall not affect the lawfulness of any processing based on your consent that was carried out prior to such withdrawal.For any questions or comments regarding this Data Protection Policy, please contact us via the contact form available on the website www.mypickme.com or by clicking here.
At Pickme, we take our responsibility to protect your personal information seriously. We have drafted this Privacy Policy to help you understand the type of information we collect, as well as your rights and our responsibilities regarding its protection.
This Privacy Policy applies to all sections of the Pickme website.
Pickme respects the right to privacy of individuals who visit its websites.
This charter (hereinafter the “Charter”) aims to define the commitments made within the company Pickme SAS, whose registered office is located at 5 Avenue du Général de Gaulle, 94160 Saint-Mandé, registered with the Créteil Trade and Companies Register under number 879 837 326 (hereinafter “Pickme”), regarding the protection of personal data of users of the Pickme Platform.
The Pickme Platform includes:
(hereinafter collectively referred to as the “Users”).
This Charter also informs Users about how their personal data is collected, how it is used, and the options available to them.
Pickme may modify this Charter at any time, particularly to comply with regulatory, legal, or technical developments. As a User, we recommend that you always refer to the latest version available online during your browsing.
This Charter supplements the provisions of the Pickme Terms and Conditions of Use. Terms capitalized in this Charter have the same meaning as those defined in the Pickme Terms and Conditions.
In accordance with the provisions of the French Data Protection Act of January 6, 1978 (as amended) and the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
In addition, under Article 77 of the GDPR, you have the right to lodge a complaint with the French supervisory authority, the CNIL, whose contact details are:
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Tel: +33 1 53 73 22 22
www.cnil.fr
All requests should be sent in writing to:
Pickme SAS
5 Avenue du Général de Gaulle
94160 Saint-Mandé
or via the contact form available on the website www.mypickme.com.
Right of access
You may access your personal data and request a copy of it.
Right to rectification
You may request correction of inaccurate personal data concerning you or request completion of incomplete data.
Right to erasure (right to be forgotten)
You may request deletion of your personal data as soon as possible, subject to legal obligations that may require its retention.
Right to restriction of processing
This right may apply in specific cases, including when:
If we lift the restriction on processing, we will inform you.
Right to data portability
You may request that your data be provided to you in a readable format within a reasonable time.
Right to object
You may object to receiving communications, including marketing messages.
An unsubscribe link is included in marketing emails and notification preferences can be managed in your profile.
Right to withdraw consent
You may withdraw your consent at any time for personal data processing or direct marketing purposes.
Withdrawal does not affect the legality of processing carried out before the withdrawal.
For any questions about this policy, please contact us via the contact form on www.mypickme.com.
The data controller responsible for collecting, processing, and using your personal data is:
Pickme SAS
Registered office:
5 Avenue du Général de Gaulle
94160 Saint-Mandé
Registered with the Paris Trade and Companies Register under number 879 837 326.
Pickme provides a contact form dedicated to data protection requests (access, rectification, opposition, erasure, restriction, portability).
This form is available on www.mypickme.com.
Most browsers allow you to control cookies through their settings. However, restricting cookies may affect your user experience and limit personalization features.
Pickme complies with applicable data protection legislation, particularly:
Processing is lawful when one of the following conditions is met:
The data subject has consented to the processing of their personal data for specific purposes (Article 6(1)(a) GDPR). Consent may be withdrawn at any time.
Processing is necessary for the performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR).
Processing is necessary to comply with a legal obligation (Article 6(1)(c) GDPR).
Processing may be necessary to pursue legitimate interests of Pickme or a third party (Article 6(1)(f) GDPR).
When using the platform, Pickme may request personal information.
The following data may be collected:
It is not possible to become a Keeper without providing this personal data.
Pickme is the primary recipient of the personal data collected via the platform.
Pickme staff may access personal data strictly within the scope of their duties.
Personal data may also be shared with:
For example, in the context of deliveries, the Keeper's first name, address, and phone number may be visible on DHL websites.
Pickme may also share data when required by law or administrative authorities.
Retention depends on the nature of the data and the purpose of processing.
Examples:
Customer data:
Retained only for the duration necessary to manage the commercial relationship.
Prospect data:
Up to 3 years after last contact.
Keeper payment data:
Up to 5 years.
Identity documents:
Up to 1 year when used for access or rectification requests.
Opposition lists:
Up to 3 years.
Audience statistics:
Tracking information stored in user devices is retained for a maximum of 6 months.
Pickme implements appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data.
These measures aim to prevent unauthorized access, alteration, or loss of personal data.
Pickme may also use secure payment systems compliant with current security standards and regulations.
Personal data may be collected for the following purposes:
Certain fields are mandatory. Without them, access to all services may not be possible.
Pickme uses technical cookies stored in your browser for up to six months.
These cookies facilitate navigation and allow certain functions to operate.
Pickme does not currently use advertising cookies.
However, Pickme uses Google Analytics, a statistical audience analysis tool that generates cookies to measure:
